Contract Manager, Projects & Operation Excellence (12 months contract)
Prudential
- Hong Kong
- Permanent
- Full-time
- Maintain and execute according to the agreed roadmap in close cooperation with business stakeholders.
- Manage the backlog of change requests and agree on shifting priorities with the user community.
- Drive / facilitate regular project meetings and follow up with project team members as needed to address business, operational, and technical issues.
- Monitor project issues to ensure timely resolution with minimal impact on progress.
- Review project implementation documents from the user’s perspective to ensure proper functioning of all related operational systems and workflows.
- Facilitate the change on customer journey and operational flow of ‘Group Administration & Medical’ across Policy Administration & Claims & Customer Service Hotline & Complaint & Network Panels.
- Assist Senior Manager to produce effective progress reports to keep top management informed of project status, major risks and issues, scope changes, resources changes, and milestone achievements or setbacks.
- Preferably a degree holder in any discipline, with preference given to those in Business Administration, Economics, Finance, Information Technology, Data Science, or a related field.
- Minimum of 6 years of relevant practical project management experience, with at least 2 years in a management-level role.
- Experience in leading the delivery of scalable projects.
- Experience in health care industry.
- Strong experience in UI/UX and testing/quality assurance.
- Customer centric mindset in design customer journey.
- Proficiency in preparing executive report and effectively articulating information to top management.
- Proficient in verbal and written English and Chinese (Cantonese is a must). Putonghua proficiency is a plus.
- Agile project management skills with strong knowledge in related tools (e.g., JIRA, Confluence).
- Proficiency in Microsoft Office, including Excel, PowerPoint, MS project, Access, Visio.
- Experience in data analysis tools, Bing Chat, ChatGPT, AI model is a plus.
- Strong presentation, analytical and problem-solving skills with a positive and proactive mindset.
- Excellent communication skills, ability to develop and maintain strong partnerships with stakeholders and work effectively with people from diverse backgrounds.
- Capable of working under tight timelines and delivering results.