Assistant Manager, Incident Management - Leading Insurance Company

Pinpoint Asia

  • Hong Kong
  • Permanent
  • Full-time
  • 10 days ago
Our client, a leading insurer, is looking for an incident management expert to join the team.Responsibilities
  • Lead the resolution of major IT incidents across business units, minimizing downtime and user impact.
  • Act as the 24/7 point of contact for critical incidents.
  • Coordinate with technical teams to identify and resolve incident causes swiftly.
  • Prioritize incidents based on business urgency and impact.
  • Document incident protocols and resolutions for transparency and future reference.
  • Provide regular updates to management and business unit stakeholders during incidents.
  • Review and enhance incident management processes for efficiency.
  • Ensure adherence to IT service management and security policies.
  • Manage workplace IT projects, ensuring timely completion within scope and budget.
Requirements
  • Bachelor’s degree in Information Technology or a related field.
  • 4+ years of IT experience, focusing on infrastructure or service management.
  • ITIL v3 Foundation certification required.
  • Strong skills in technical writing and presentations.
  • Excellent communication and client-facing project experience.
  • Knowledge of cloud platforms (Azure/AWS) is a plus.
  • Familiarity with networking, security, and troubleshooting tools
  • Ability to quickly adapt to new technologies.
  • Proven experience in high-interaction client or project environments.
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