Senior Operation Officer, Passenger Service

Airport Authority

Hong Kong
Permanent
Full-time

13 days ago

Where Your Career Takes FlightAirport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.We care for our people and provide colleagues with a fair, open and supportive workplace.By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.Responsibilities:

Manage and administer service contractors/licensees through regular audits and work-flow review, ensure the contractors providing all required services according to the prescribed standards
Assist in contract management including general administration, preparation of monthly reports, agreements and payroll verification
Assist in tender exercises including market research, tender preparation, evaluation and mobilization for service commencement
Support the delivery of new service initiatives and enhancement projects
Handle passenger feedback and review processes for service enhancement
Assist with the formulation and monitoring of business and budget plans to ensure achievement of planned objectives and financial targets
Perform real-time airport operation support duties on needed basis

Requirements:

Degree holder in Business Administration, Aviation Management, Facility/ Property Management or other related disciplines with minimum 3 years’ work experience including minimum 1 year's relevant work experience in airport operation or other sizable companies
Hands-on experience in contract management, procurement, planning or operations in aviation industry or related fields will be an advantage
A good team player with pleasant personality
Responsible, proactive, innovative and service oriented
Strong problem solving, analytical, interpersonal and communication skills
Able to work under pressure with strong multi-tasking skills
Good command of written and spoken English and Chinese, including Putonghua
Proficient in MS Office applications including MS Word, Excel and Powerpoint

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