Customer Service Executive, Japanese (1-year contract, WFH)

ConnectedGroup

  • Central and Western District, Hong Kong
  • Permanent
  • Full-time
  • 3 days ago
Our client is a renowned company in Tourism industry. They are seeking a Customer Service Executive - Japanese N1/N2 (1-year renewable contract, Hybrid working mode) to join the dynamic team.Responsibilities:
  • Facilitate the efficient and effective establishment and administration of B2B accounts.
  • Respond to inquiries and resolve complaints from B2B clients with professionalism.
  • Conduct investigations and provide support for the resolution of case-related issues.
  • Ensure the timely preparation and submission of invoices, reports, and other documentation for clients.
  • Collaborate with Managers to cultivate and maintain comprehensive knowledge of all facets of B2B accounts.
  • Maintain a strong awareness of best practice business processes and ensure compliance with relevant policies.
  • Execute additional projects as assigned, demonstrating flexibility and initiative.
Requirements:
  • Bachelor's degree or above
  • Minimum 2 years of professional experience, preferably in client management, customer service, operations, or project management.
  • Experience in account servicing or sales support/administration, ideally within the banking or finance sector would be a plus.
  • Proficient in written and spoken English, with fluency in Chinese (Cantonese and Putonghua), Japanese (N1/ N2 level preferred) or Korean TOPIK level 6.
  • Proficient in MS Office, with practical experience using relevant systems such as Excel Vlookup, pivot tables etc.
Our client offers competitive compensation and benefits, as well as a dynamic and fast-paced work environment. If you are looking for a challenging and rewarding career opportunity, apply to this exciting position by sharing your resume (in word format) with Miyako Ho ( [email redacted, apply via Company website] ).For a comprehensive list of current opportunities, please visit www.connectgroup.com.#StayConnected#ConnectedGroupAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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