Complaints Handling Manager - Banking [Up to 45K/mth]

Chandler Macleod

  • Hong Kong
  • $45,000 per month
  • Contract
  • Full-time
  • 24 days ago
  • Handle and resolve clients' verbal and written complaints from different channels
  • Conduct thorough investigation, ensure all complaints are handled professionally and settled within internal & external service standards
  • Ensure complaints are strictly adhered to the Complaint Handling Policy, related policies of regulatory bodies and Compliance & Control policies
  • Identify & highlight high impact areas from the complaint analysis & liaise with the concerned parties to drive for improvement
Job Requirements
  • University graduate with major in Social Science or Business Administration
  • At least 7 years working experience in complaint handling or customer services, preferably from banking & finance industry
  • Patient with excellent customer service attitude
  • Strong analytical, tactful interpersonal & presentation skills
  • Excellent command of written & spoken English & Chinese (Cantonese & Putonghua)
  • Proficiency in the use of MS Word, Excel, Powerpoint
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Chandler Macleod