Sompo Insurance (Hong Kong) Ltd. (SHK), is part of Sompo International Holdings. Collectively, the companies are under the global extension of the Sompo Holdings Group (Sompo Group) headquartered in Tokyo, Japan. With more than 70 years of trusted presence in Asia, our business spreads across 13 markets with over 4,500 employees in the region.As a leading non-life insurance company globally, we have forged strategic partnerships to access a wider network of resources and distribution to provide the best solutions for our customers, while keeping up with the evolving trends of digitalization and innovation. The Sompo Group strives to contribute to the security, health and wellbeing of our stakeholders, customers, and society by providing more than just insurance.The Group operates its business in 28 countries and regions worldwide, including the Americas, Europe, Asia, Oceania, Middle East, and Africa.We are seeking a highly skilled and experienced Claims Specialist to join our dynamic Claims Department. This role involves managing complex casualty and liability claims, with a primary focus on Commercial General Liability (CGL). Experience in handling Financial Lines claims will be considered a strong asset.You will be expected to:Manage end-to-end processes for complex casualty/liability claims, including CGL claims, ensuring timely and accurate resolutionExperience in Financial Line cases will be an assetConduct in-depth investigations to assess liability, policy coverage, and damages, while coordinating with relevant stakeholders, such as adjusters, legal experts, and third-party service providersReview and proactively conclude claims within established authority limits, ensuring settlements are achieved at optimal levelsOffer technical support to the team by advancing work simplification and automation initiativesComply with local regulatory and governance requirements throughout the claims process to ensure decisions are made according to the appropriate standardsProactively address inquiries from clients, colleagues, and business partners to ensure effective communication and resolutionWork closely with cross-functional teams to share insights, provide guidance, and ensure seamless service deliveryOther ad hoc support to the teamThe right fit person will have/be:2+ years of experience in Casualty / Liability claims handling, preferably with large and complex claims management skillPrior experience in handling Financial Lines claims is an advantageA Bachelor degree holder or abovePossession of professional qualifications such as ANZIIF (Senior) is preferredStrong data analysis and problem-solving skills, with keen attention to detailExcellent communication and interpersonal skillsProficient in both written and spoken English and ChineseSkillful in claims management systems and Microsoft Office applicationsA collaborative team player with a positive attitude and a growth mindsetEagerness to learn and adaptability to evolving business needCandidates with more experience will be considered as Senior Claims SpecialistImmediate availability will be an added advantageWe offer hybrid work and competitive remuneration package commensurate with qualification and experience. Please send full resume with details of current and expected salary to HR Department by clicking "Quick Apply".We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our 'Privacy Policy Statement' for recruitment purpose only. A copy of the statement is available on our website (https://www.sompo.com.hk). Applicants not hearing from us within 6 months may consider their applications unsuccessful.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
