WHO WE ARE:As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.Job Summary:The position holder will perform debt collection and associated reporting duties in compliance with the Bank’s policies, standards and procedures.You are required to perform dunning calls to customers for repayment of past due unsecured Personal Loan and credit Card accounts, manage debt collection agencies’ action and prepare Small Claims supporting documents.What you will be doing:Make telephone calls, issue demand notice and conduct outdoor visit to follow up repayment in respect of past due accounts.Manage loan classification, provisioning, write-off and bad-debt recovery action pursuant to bank policies.Handle debt restructure applications including IVA and IDRP.Support in legal litigation process including the initiation of demand letter, Writ of Summons, Affidavit, Court Judgment, legal enforcement and Small Claims action as assigned.Communicate and assist to monitor performance of appointed debt collection agencies.Prepare operational and statistic reports for workload, productivity and/or recovery performance.Assist in training and coaching of junior colleagues and/or other duties as assigned by superior.What we are looking for:Form 5 or aboveMinimum 5 years of experience in debt recovery in related industry.Possesses debt recovery experience in Unsecured Personal loan and/or Credit Card would be an added preference.Self-motivated, Strong in communication and negotiationProficiency in MS OfficeProficient in English and Chinese#LI-SL1What we offer:Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
