Operations Executive (Key accounts)

Asendia Hong Kong Limited

Tsuen Wan, Hong Kong
Permanent
Full-time

3 days ago

We are looking for a qualified Operations Executive (Key Accounts) to join our operations team in Asendia Hong Kong. This role requires a strong understanding of operations and proven success in developing and managing key accounts.Responsibilities:Responsibilities:1. Operational Oversight and Issue Resolution:

Oversee daily operations data for logistics activities, ensuring efficiency and compliance through a comprehensive KPI matrix.

Promptly address and resolve operational issues such as delayed shipments, lost items, damaged goods, and incorrect shipments.

Provide timely feedback and implement effective solutions for exceptions, ensuring minimal disruption to service delivery.

Handle operational inquiries from various internal departments and key accounts, providing accurate and timely responses.

2. Performance Reporting and Analysis:

Generate detailed performance and KPI reports for managers and senior management, highlighting key operational metrics and trends.

Prepare presentations that offer actionable insights and recommendations for process improvement and operational excellence.

3. Internal Coordination:

Assist in the preparation of billing reports, ensuring accuracy and compliance with financial procedures.

Assist in the project implementation processes for key account customers, ensuring a seamless transition and integration into existing operations.

4. Professional Conduct and Team Dynamics:

Demonstrate a high level of responsibility and professionalism in all tasks.

Proactively take on additional responsibilities and maintain a positive, optimistic attitude, especially under pressure.

Requirements:

Diploma or higher degree in Supply Chain, Logistics, Transportation Management, or Business Analytics.

2-3 years of relevant experience, preferably in e-commerce logistics.

Strong knowledge of e-commerce logistics, freight forwarding, and courier business.

Excellent numerical, analytical, communication, and interpersonal skills.

Fluent in English, Mandarin, and Cantonese.

Proficient in Microsoft Office (Word, Excel, PowerPoint, PowerBI).

Ability to multitask, meet deadlines, and work independently under pressure.

Fresh graduates with relevant background are welcome.

Immediate availability preferred.

We offer competitive remuneration package and fringe benefits to the right candidate. Interest parties please send full resume stating your availability, present and expected salary to Human Resources Manager by clicking the button "APPLY NOW".All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality. Applicants not hearing from us within 2 months may consider their applications unsuccessful. All personal data supplied will be destroyed after completion of the recruitment process.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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