Assistant Housekeeper

• Assist the Executive Housekeeper in directing and maintaining the Housekeeping Department in accordance with the policies, standards and guidelines established by Hotel
• Analyse monthly reports and recommend opportunities for improvement
• Ensure all interactions with guests are handled professionally and with care adhering to Hotel's policies and procedures
• Maintain and enforce all quality and service standards and procedures for Housekeeping Services
• Direct preparation and oversee implementation of annual training plan in order to update the standard operating procedures and maintain the service quality
• Handle special requirements and needs of guests / VIP guests / repeat guests and club members
• Perform any other duties and special projects as required by the senior management

• A minimum of 6 years housekeeping management experience in a sizeable luxury hotel or similar capacity
• Excellent leadership skills and mastery in delegating multiple tasks
• Demonstrate the highest level of hospitality and professionalism with guest-oriented and service-minded
• Proactive, well-organized, detail-minded with excellent communication and interpersonal skills and can work independently under pressure
• Excellent command of English, Cantonese and Mandarin

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