Digital Project Manager - Insurance Chatbot

ConnectedGroup

  • Hong Kong
  • Permanent
  • Full-time
  • 19 days ago
Our client is a leading international financial services and insurance group with offices across the globe. They are looking for a Digital Product Manager to take on a crucial role in their operation department.Key Responsibilities
  • Lead the planning and execution of digital initiatives focused on insurance chatbot solutions, supporting the Transformation Lead in aligning strategy with business goals.
  • Facilitate Agile/Scrum ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives to ensure timely and high-quality delivery.
  • Collaborate with stakeholders across business units, IT, vendors, and customer service teams to define user stories, prioritize features, and optimize chatbot workflows.
  • Oversee the development and continuous improvement of chatbot content, ensuring accurate intent recognition, relevance to insurance products, and alignment with customer service standards.
  • Monitor chatbot performance metrics and user feedback to identify areas for enhancement and ensure consistent service quality.
  • Coordinate testing and deployment activities, including system changes and infrastructure updates, to maintain platform stability and minimize service disruptions.
  • Stay current with AI and chatbot technologies, especially within the insurance domain, to identify opportunities for innovation and improved customer engagement.
  • Provide support to end users and resolve system-related issues, ensuring smooth operation of digital platforms.
  • Manage ad-hoc requests and administrative tasks, contributing to overall project success and operational efficiency.
Qualifications & Experience
  • Minimum 3 years of experience in insurance or related industries, with a focus on digital transformation and customer engagement.
  • Proven experience managing chatbot projects, ideally within an insurance or financial services context.
  • Strong knowledge of Agile/Scrum methodologies, with hands-on experience in sprint management and cross-functional team coordination.
  • Familiarity with individual insurance products, customer service operations, and regulatory considerations.
  • Solid understanding of AI technologies and chatbot platforms, with a passion for digital innovation.
  • Experience with contact center technologies such as CRM systems, IVR, chatbot platforms, and live chat tools is a plus.
Our client offers competitive compensation and benefits, as well as a dynamic and fast-paced work environment.Interested parties, please send your CV to Ron Lee on [email redacted, apply via Company website] or contact on +852 39725817 for more details. For other available opportunities, please visit www.connectedgroup.comAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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