Guest Services Officer

• Welcome visitors and MCV (Major Corporate Visitors) and kindly request them to register upon arrival.
• Issue visitors and MCV badges upon their arrival and ensure proper identification.
• Open the center and prepare chops and related stationary at the reception desk.
• Accompany clients to the meeting room and assist them as needed.
• Issue tickets to clients and guide them to the waiting area or cashier, explaining how to check the ticket TV.
• Handle courier and mail handling tasks efficiently.
• Manage phone call inquiries professionally and provide accurate information.
• Coordinate meeting room bookings and ensure smooth scheduling.
• Collect specific requirements for meetings and ensure all necessary arrangements are made.
• Confirm bookings with the host and check the meeting room setup.
• Contact clients/agents upon receiving cheques and present the cheques to clients upon their arrival (specifically for AXA Time Square office).
• Maintain the cleanliness of the reception area and ensure sufficient leaflets are available on the shelf.
• Prepare an adequate number of forms and maintain sufficient stock at counters and reception.
• Handle MCV verification procedures accurately.
• Manage meeting room consumables such as pens, writing pads, and other necessary supplies.
• Arrange catering services whenever required.
• Assist in serving beverages and organizing catering arrangements for MCV guest visits.

• At least 3 years working experience in Guest Services Officer or Receptionist
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and ability to maintain accuracy in a fast-paced environment.
• Customer service-oriented mindset with a friendly and approachable demeanor.
• Proficient in handling phone calls, inquiries, and providing information effectively.
• Ability to work well in a team and collaborate with colleagues.
• Prior experience in a similar role is preferred.

• Causeway Bay (Monday to Friday: 0900-1830)

• Public Holiday
• Medical Benefits
• Family Care Leave
• Birthday Leave
• A fun and lively working environment where you will be valued and developed

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