URGENT Helpdesk support ( wanchai)

• Responsible for day-to-day support in our IT Help desk (shift duty required)
• Handle incoming inquiries, incidents and problems via phone, email and fax.
• Perform tier one trouble shooting and problem analysis on IT service.
• Coordinate with both internal technical support and external vendor(s) for scheduled and non-scheduled activities, keeping track of incident throughout the Incident Lifecycle.

• Diploma / Higher Diploma holder in Computer Science, Information Technology or equivalent
• Fresh graduates are welcome
• Passion for new technologies
• A team player with good analytical, problem solving and interpersonal skills
• Good in verbal and written communication in English and Chinese
• Knowledge in MS Windows and PC support skill set

ELEE Consulting