Senior L&D Officer | Retail

• Collaborate with department heads and HR team to identify training needs and objectives.
• Design and develop comprehensive training programs that align with the company's goals and values.
• Create engaging training materials, presentations, and resources to facilitate effective learning.
• Training Delivery:

• Conduct engaging and interactive training sessions for employees at all levels, including sales associates, supervisors, and managers.
• Utilize a variety of training methods and techniques, such as workshops, role-playing, e-learning, and on-the-job training.
• Ensure training sessions are delivered effectively, addressing individual learning styles and promoting active participation.
• Onboarding and Orientation:

• Develop and deliver an effective onboarding program for new hires, ensuring a smooth transition into their roles.
• Coordinate and conduct orientation sessions to familiarize new employees with company policies, procedures, and culture.
• Performance Evaluation and Feedback:

• Assess training effectiveness through evaluations, surveys, and feedback mechanisms.
• Provide constructive feedback to employees and managers to support their professional development and performance improvement.
• Training Administration and Coordination:

• Maintain training records, attendance, and evaluations to track individual and organizational progress.
• Coordinate logistics for training programs, including scheduling, venue arrangements, and necessary resources.
• Collaborate with external training providers, when required, to ensure the delivery of specialized training programs.
• Stay Updated on Industry Trends:

• Stay current with industry trends, best practices, and advancements in training methodologies.
• Continuously enhance personal knowledge and skills to deliver cutting-edge training programs.

• Bachelor's degree in Human Resources, Training and Development, or a related field.
• Proven experience as a Training Officer or in a similar training role within the fashion retail industry.
• In-depth knowledge of training methodologies, instructional design, and adult learning principles.
• Strong understanding of the fashion retail industry, including sales techniques, customer service, and product knowledge.
• Excellent presentation and facilitation skills, with the ability to engage and inspire learners.
• Exceptional communication skills, both written and verbal, with the ability to tailor messages to diverse audiences.
• Strong organizational and project management abilities to handle multiple training initiatives simultaneously.
• Proficient in using training software, learning management systems, and multimedia tools.
• Ability to collaborate effectively with cross-functional teams and build relationships at all levels of the organization.

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