Network Engineer
- Hong Kong
- Permanent
- Full-time
- Support the team to operate managed service solution with incident management, problem management and change management
- Support the team to provide technical support for managed service customer
- To liaise with internal department, vendor and customer for deliver managed service
- Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
- Minimum 8 years' relevant experience in supporting managed service project or in-house IT support, SI vendor, ISP or related disciplines
- Good technical knowledge in various brands of networking product and solution such as Cisco, Juniper, Fortinet, Huawei, etc.
- Holder of professional certifications in Cisco, Aruba (such as CCIE, CCNP) in Wi-Fi is a must
- Familiar with ITIL IT Service Management framework
- Strong problem solving and analytical skills
- Good customer service and interpersonal skills
- Self-motivated, customer oriented and able to work under pressure
- Proficiency in spoken and written in both Chinese and English