Senior Customer Care Executive

Hong Kong
Permanent
Full-time

4 days ago

Responsibilitieso Handle inbound and outbound call activities in Contact Centreo Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents.o Plan and suggest the strategy to deal with complicated and complaint cases.o Execute the solution with call agents or may require calling the complainants on your own.o Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication.o Other special tasks as assigned from ManagerRequirementso University graduate or at least diploma level with pension and finance experienceo At least 1 to 2 years of MPF client service experience, both in employer and member levelo Strong MPF and related knowledgeo Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers
o Familiar with checking customer profile with back-office systemo Good problem solving skillso Fluent in English and MandarinRef ID: 56633Location:hong kong, HK, HKBusiness Unit: Commercial GroupFull Time/ Part Time: Full TimeJob Function: Customer ServiceFeatured Job Category::

HKT

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