OPERATIONS MANAGER APAC
- Hong Kong
- Permanent
- Full-time
REPORT TO: Operations Director APACKEY TASKS & RESPONSIBILITIES
- Lead a team of supply chain and technical service professionals to optimize operations and achieve departmental and business goals through collaboration and continuous improvement.
- Manage Technical Services Teams, both in-house and outsourced, to provide timely and high-quality support for customers. Regularly evaluate team performance to find areas for improvement, and hold training sessions to close gaps and maintain service standards.
- Strategically schedule and deploy technical representatives, optimizing travel routes and assignments to maximize efficiency and minimize operational costs.
- Oversee supply chain operations in the APAC region, coordinating purchasing, inventory, logistics, and warehousing in Hong Kong and Japan. Leverage knowledge of import/export practices to create efficient, cost-effective solutions and improve operational efficiency.
- Execute supply planning strategies to ensure seamless alignment with shipment delivery schedules and proactively address customer requirements.
- Analyze operational performance metrics to identify areas for improvement and implement best practices from industry research and benchmarks to streamline operations and achieve efficiency targets.
- Engage with other departments on key projects to ensure effective communication and coordination for successful outcomes.
- Engage in developing and refining operational strategies that support the organization’s long-term goals, while promoting continuous improvement initiatives to enhance service delivery and optimize overall effectiveness.
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
- Minimum of 10 years of relevant experience in U.S. companies, with a preference for supply chain experience in the APAC region.
- Proven experience in operations, preferably within a technical services or supply chain environment.
- Solid experience in supply planning.
- Experience in managing contractors.
- Proficient in ERP systems and data analysis software.
- Strong leadership skills, with the ability to motivate and guide teams.
- Excellent problem-solving abilities and experience in customer service management.
- Strong analytical skills and experience with performance metrics.
- Sound business acumen, with the ability to understand the "big picture" and contribute to overall strategic goals.
- Highly proficient in MS Office Suite, particularly Excel.
- Strong communication and interpersonal skills in both verbal and written English and Chinese (Putonghua and Cantonese) for engaging with stakeholders.
- Willingness to occasionally travel in APAC and conduct time zone conference calls.