System Administrator / System Engineer / Network Engineer / IT Technical Support
Seamatch
- Hong Kong
- Permanent
- Full-time
Employment Agency Licence no. 6409727/F, Bonham Circus, 40 Bonham Strand, Sheung Wan, Hong Kong
Tel: 2111 3766
Fax: 3007 1947(Senior) System Administrator / System EngineerJob Highlights
- 5 working days
- Virtualization Infrastructure, MS, Windows, Linux
- Email System
- Act as post-sales engineer for system infrastructure solutions
- Provide onsite hardware / software installation, configuration, phone consultation, troubleshooting, ongoing support services to customer
- Provide professional services, according to the scope defined by presales / senior teammates, to customers
- Provide consultation & ongoing support, according to the scope defined in maintenance plan, to customers
- Negotiate with & convince customers in good faith if discrepancy arises
- Resolve technical issues raised up by customers
- Escalate issues to upstream vendors if needed
- Work as coordinator or moderator among customers, sales and upstream vendors
- Work with sales and technical teammates as a project team
- Work for projects, that may come with tight schedule & deadline
- Degree / High Diploma in IT or related disciplines
- 1 to 2 years of experience working in IT infrastructure
- Knowledge of Microsoft Exchange / Exchange Online / VMware / Veeam products is preferred
- Experience in project handling is preferred
- Frequent onsite support and occasional travelling
- Good command of written and spoken English and Chinese
- Good communication, interpersonal & presentation skills
- Good phone manner
- Willingness to learn. Self-learner. Fast learner.
- Able to work independently
- Candidate with less experience will be considered as Junior position
- H3C, F5, Cisco, CheckPoint
- network
- firewall
- switch
- Degree / High Diploma in Computer Science or related disciplines
- Minimum 2 years of experience working in IT industry specialized in network infrastructure support
- Holder of CCNA certificate is required
- Knowledge and certificate of CheckPoint / Cisco ASA / SourceFire / Cisco Ironport /
- Experience in designing and implementing switch, firewall deployment is required
- Good command of written and spoken English and Chinese, Mandarin
- Experience in handling projects is preferred
- Outside support and occasional travelling is required (with travel allowance)
- Fast learner
- Good communication skills
- Able to work independently
- Perform hardware or software installation, configuration, end-user support and troubleshooting
- Liaise with services providers to facilitate implementation and service delivery
- Assist in maintaining and controlling IT infrastructure and network
- Assist in software/application support
- Assist in performing and implementing IT projects
- Strong analytical and problem solving skills
- Higher Diploma or above in IT/Computer Science or related discipline
- A strong and responsible team player
- Able to work independently, under pressure and multitask
- Software/Application support experience is an advantage
- Knowledge of SQL is an absolute advantage
- Fresh graduates with relevant academic background are also welcome
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