Manager, Merchant Relationship Management

Dah Sing Bank

  • Hong Kong
  • Permanent
  • Full-time
  • 16 days ago
In this role, you are required to grow DSB merchant portfolio through effective business and cross-selling strategies to deliver business results in terms of net merchant customer growth, fee income, partnership development, and new product delivery.Main Responsibilities:
  • Solicit new merchants to use the Bank's Merchant Payment Service and Installment Payment Plan Service.
  • Provide quality account management, fostering close collaboration and execution across all stages of the partnership lifecycle (i.e., negotiation, subscriber acquisition, engagement/retention, technical integration, marketing initiatives, etc.).
  • Explore and develop new business opportunities with different partners and payment vendors.
  • Cross-sell the Bank’s other products and services including SME banking account & Merchant Receivable loan etc. to drive synergy.
  • Assist Team Head to execute business projects, coordinate with internal and external parties to achieve project goals, and measure the project performance after launch.
  • Collect market intelligence and propose improvement on team strategy.
  • Collaborate with team members to achieve sales goals and performance metric
Incumbent Requirements:
  • University graduate with minimum 5 years’ relevant experience or secondary education with 10 years’ relevant experience.
  • Self-motivated, sales driven and client focused
  • Excellent merchant network connection.
  • Good knowledge of card acceptance flows and related card policy/regulatory requirements as set by the card associations/the authorities.
  • Hands on experience in using POS terminal is a must.
  • Proficiency in English, Cantonese and MS Office.

Dah Sing Bank