Community Manager/ Customer Experience - Top UK Bank

Michael Page

Hong Kong
Temporary
Full-time

2 months ago
Apply easily

About Our ClientOur client is one of the well-known UK banks, servicing for over 40 million customers with over 150 years of history. It mainly focuses on compliance services, wealth management services and other commercial banking business. The department is currently looking for a Community Manager/ Customer Experience to be responsible for responding general banking experience feedback from banking customer, prepare monthly newsletter to engage community members and activities in online communication platform. Excellent exposure in digital online communication platform under market leader with a global bank!Job Description

Reviewing community member's published posts and comments
Responding to general banking experience comments, answer to non-technical customer inquiries without requiring extensive banking knowledge
Referring members to contact for account-related and specific banking services
Creating a monthly dashboard and newsletter to engage Community members activities
Proposing engagement activities to maintain the momentum among the Community members

The Successful Applicant

Bachelor's Degree holder of Business/ Communication or relevant disciplines
Candidate with working experience in copy writing, managing online investment platform is highly preferred
Strong writing, sense of responsibility and good problem- solving skills
Strong customer-focus and open-minded attitude
Excellent writing skills in Chinese and good command in English and Cantonese
Proficiency in MS office skills

What's on Offer

15 days of AL
Requirement to work during the weekend (According to business needs, compensation will be provided)
Dynamics working environment
Excellent exposure to all business level of customers and digital online communication platform

Michael Page