Responsibilities:Provide Handle phone and email inquiries from clients in a professional manner and in accordance with all group standardsConduct processing review and documents verificationCollaborate with the other teams and provide support to clients’ enquiriesProvide feedback and handle complaints to maintain service quality standardHandle internal enquiries and collaborate with internal departmentsPerform other ad-hoc duties as assignedRequirements:Bachelors or Associate Degree preferred2+ years of operations and/or customer service experienceExperience in the finance industry is an advantageFluent in spoken and written English, Cantonese and MandarinPositive attitude and strong desire to deliver exceptional results with great attention to accuracy and detailGood team player with good communication skills and strong sense of responsibilitiesAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.