Travel Consultant (Cruise)
Travel Resources Limited
- Tsim Sha Tsui, Hong Kong
- Permanent
- Full-time
Posting Date: 2025-08-13Travel Resources LimitedTravel Consultant (Cruise)Job Summary:We are seeking a passionate and knowledgeable Travel Consultant with a focus on cruise travel to join our team. The ideal candidate will have a strong understanding of cruise itineraries, destinations, and onboard experiences, along with excellent customer service skills. This role involves advising clients, booking cruise vacations, and ensuring a seamless travel experience from start to finish.Key Responsibilities:Serve as a cruise travel expert, providing personalised recommendations to clients based on their preferences, budget, and travel goals.Assist clients in selecting and booking cruise vacations, including air tickets, pre- and post-cruise hotel accommodations, transportation and any land arrangement.Handle all aspects of the booking process, including reservations, payments, and documentation, ensuring accuracy and timeliness.Provide exceptional customer service by addressing client inquiries, resolving issues, and offering support before, during, and after their cruise.Participate in consumer seminars, travel expos, and industry events to showcase cruise offerings and network with potential clients.Qualifications:Diploma or equivalent in Tourism or Hospitality Management is a plus.3-4 years of experience in travel consulting, with a focus on cruise travel (entry-level candidates with a passion for cruising will also be considered).Strong knowledge of major cruise lines, their fleets, itineraries, and onboard offerings.Excellent communication and interpersonal skills, with the ability to build rapport with clients.Proficiency in travel booking systems (e.g., Amadeus) and Microsoft Office Suite (Word, Excel, Outlook).Strong organizational and multitasking abilities, with attention to detail.A passion for travel and a desire to create memorable experiences for clients.Ability to work flexible hours, including evenings and weekends, to accommodate client needs.
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