customer service (assistant manager/ manager) - 35k to 55k
Randstad
- Causeway Bay, Hong Kong
- Permanent
- Full-time
- Manage and oversee the verification of entry proofs, pending follow-ups, document verification, and payment processes.
- Handle customer enquiries, requests, and complaints with professional effectiveness and efficiency.
- Implement traffic control measures at the center to maintain smooth operations and workflow.
- Provide correspondent advice and/or approvals to customers regarding their cases or policy matters, adhering to relevant guidelines.
- Ensure team members receive comprehensive training and coaching to enhance their performance and competencies.
- Regularly collect feedback from customers and update service manuals as necessary.
- Conduct evaluation over resources and manpower to utilize resources.
- Conduct reports with high efficiency and accuracy to identify room for improvement
- Make useful recommendations and action plans from data or findings gathered.
- Relationship building and management among internal and external stakeholders to secure a balance of interest of all parties involved.
- High school diploma or equivalent; a bachelor's degree is a plus.
- Minimum of 5 years relevant experience with supervisory/managerial duties.
- Solid knowledge and experience in life insurance is a MUST.
- Proficiency in both spoken and written English and Chinese including Mandarin.
- Strong listening and problem-solving skills.
- Excellent management skills with good foundation in training and counseling.