Senior CRM & Promotion Marketing Manager (E-commerce, Beauty background)
Ambitious People Hong Kong Limited
- Hong Kong
- Permanent
- Full-time
- Developing, implementing, and overseeing promotion strategy.
- Increasing the lifetime value of our expanding customer base.
- Creating a data-driven strategy to drive repeat customer growth.
- Managing company's CRM system and implementing a high-performing CRM strategy.
- Personalizing promotions and communication to enhance customer experience.
- Establishing key performance indicators (KPIs) and monitoring repeat customer performance to identify improvement opportunities.
- Managing agencies, partnerships, and budgets to contribute to the growth of our top-line revenue.
- Collaborating with other teams to manage the CRM system, ceating engaging campaigns to expand our loyal customer base.
- Aalyzing and monitoring our customer base to develop compelling strategies, Automating personalized communication.
- Managing, measuring, and enhancing our loyalty program.
- 8+ years of experience in CRM marketing or customer lifecycle marketing At least 4 years of experience in a managerial role is required.
- Experiene in Online platform, eCommerce Retail, beauty, fashion is a plus
- Manage at least 6-8 staff is a must
- Hands on knowledge and experience in CRM/ Promotion/Loyalty Programe.
- Demonstrated ability to establish and maintain positive relationships with stakeholders at all levels while delivering results and value.
- Expertise in retail and B2C marketing is essential and working with marketing automation tools.
- Experience in promoting products in overseas markets AUS, EU, UK,US is a plus.
- Excellent communication skills, both written and verbal, in English.
- Bachelor's degree or higher in Marketing, Business, Economics, or a related field is preferred.
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