(Senior) Customer Care Executive

Hong Kong Broadband Network Limited

Kwai Hing, Hong Kong
Permanent
Full-time

25 days ago

Headquartered in Hong Kong with operations spanning across Hong Kong, Singapore, Malaysia, mainland China and Macau, HKBN Group is a leading integrated telecom and technology solutions provider. Through three core brands, Hong Kong Broadband Network, HKBN Enterprise Solutions and JOS, the Group offers a comprehensive range of premier one-stop Information and Communications Technology (ICT) solutions to both the enterprise and residential markets, including broadband, data connectivity, managed Wi-Fi, integrated cloud solutions, information security, mobile, voice communications, digital solutions, IoT, big data, enterprise applications, data centre facilities, business continuity, system integration that cumulative to our one-stop-shop offering of Transformation as a Service (TaaS) and OTT entertainment.At HKBN, we are a diverse group of Talents who share a common belief that businesses should play a more significant role in making society better. Wherever we operate, this common thread links us to embrace “Make our Home a Better Place to Live” as HKBN’s core purpose.Setting us apart, HKBN is managed by Co-Owners (majority of our supervisory-and-above-level Talents) who have invested their own savings to buy the shares of HKBN Ltd. or invest a portion of their salary towards a common KPI for our beyond-Hong Kong business. By having ‘skin-in-the-game’ interest alignment with the company, Co-Owners will share the returns if the company KPIs are achieved or exceeded. Through this unique dynamic of accountability and interest alignment, we’re motivated to scale new heights for customers every day. In addition, HKBN also takes great pride in developing our Talents into a competitive advantage.For more information about HKBN, please visit www.hkbn.net/en.About the Role

Handle day-to-day customer enquiries/ complaints from Social media (e.g. Facebook)
Handle verbal and written customer enquiries/ complaints in a professional and timely manner
Maintain consistent and excellent service to customers
Provide courteous, professional, efficient and flexible service in order to maximize customer satisfaction
Collate and review reports regarding social media mentions, response levels etc. for management analysis

About You

Degree holder or High Diploma in any discipline with at least 1 year customer service experience
Customer-oriented, detail-minded, with outgoing personality and good communication skills
Open-minded team player, flexible, adaptive thinker and fun spirit
Curiosity to learn new things, not afraid of taking challenges and initiatives, ask questions and implement strategies
Good command of written and spoken English & Chinese
Familiar with PC software (e.g. MS Word & Excel)
Immediate available is highly preferred
Shift duty is required (Mon to Sun ; 09:00 - 22:00 any 9 hours) with Shift Allowance
Candidate with more Customer Service experience will be considered as Senior Customer Care Executive

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume to [email redacted, apply via Company website] by quoting Reference Code on the subject line.HKBN career opportunities can be viewed at www.hkbn.net/new/tc/careers.shtml.We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

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