Account Manager

• To manage all aspects of the Individual members/ accounts assigned to you, including retention, expansion, pricing discussion and debt management
• To deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties
• Ensure your product and service knowledge is always current and up to date to correctly educate/train your members and consultatively sell our product
• Attending regular face to face or Microsoft Teams meetings with your members, providing an excellent service and building relationships.
• Work directly with members within your portfolio ensuring that ‘win-win solutions’ are reached and agreed for both the customer and for Bupa Global
• Uncover information through strong relationship building that will help further the position of Bupa Global in the marketplace
• Develop a strong business relationship with your nominated members and keep the customer always informed
• Renew the policies on a timely basis
• Always maintain the highest quality and service standards in line with criteria set by Sales Management team, Regulators and Compliance
• Regularly and accurately update all member records ensuring that data provided can be used for quality and factual purposes in line with Regulations
• Ensure that necessary administrative tasks are undertaken within set deadlines
• Build professional and lasting relationships with team colleagues and other departments within Bupa Group, maintaining open communication channels to promote the International Telesales Team in a positive light and assess opportunities to obtain sales leads
• Manage administrative tasks alongside phone calls by effective time management
• Planning and prioritising of workloads to ensure e-mail and telephone service level agreements are achieved
• To be a champion of change and always display a positive attitude towards colleagues and tasks performed
• Constantly analyse, improve and develop sales techniques through sales training, seminars, self-analysis and coaching. To actively participate in sessions to maximise knowledge and ability putting new skills into practice
• Keep updated on the competitor activity and products, sharing all new information with colleagues
• Ability to competently deal with complaints and escalate when necessary

• Account management and sales experience essential
• Excellent negotiation, communication and presentation skill
• Experience of managing a portfolio and face-to-face contact with customers is essential
• A high standard of technical and product understanding of Bupa Global products is desirable
• Additional language would be an advantage
• To have a good geographical knowledge, demonstrate global mindset and awareness of differing cultural drivers and an appreciation of differing time zones
• Able to demonstrate excellent negotiating ability
• Self-motivated, articulate and numerate with good computer skills across all Microsoft applications
• Ideally to have some experience of the Healthcare Market.
• Proven Sales/Account Management experience in Insurance industry

Bupa