Unit Manager
HKT
- Hong Kong
- Permanent
- Full-time
- Lead and manage the contractor operations management teams, ensuring their high performance by establishing and enforcing quality guidelines
- Provide support to daily field services operations and enhance contractor service performance
- Conduct analysis and statistics of quality objectives to identify areas for improvement
- Ensure field installation and maintenance activities are efficiently carried out by contractors, meeting the expectations of customers and the company's targets
- Manage contractors comply with the defined working procedures outlined in the Quality Management System of Field & Centre Operation
- Monitor and control service performance of field contractors, liaise with internal working partners to ensure smooth and seamless service support
- Identify potential operational needs within the MIS and be responsible for driving its development and implementation
- Collect customers' feedback on contractors, monitor service performance and drive for improvement
- Ensure the operation logistics and contractors productivity are properly maintained and constantly improved within approved budget
- Streamline workflows and employ effective techniques to improve service quality, address non-conformities, and achieve the defined objectives and company standard
- Degree Holder with minimum 5 years' working experience in related field
- Good management skills and experienced in field operation, solid administrative ability.
- Good leadership skills and experienced in field operation and contractor management operation.
- Strong sense of innovative and adaptability to meet with Company's business need
- Good communication, interpersonal and customer handling skills with strong desire in best delivering quality services, customer experience and achieving high standard of service targets.