Service Manager - Carrier Business

HGC Global Communications Ltd

  • Tsing Yi, Hong Kong
  • Permanent
  • Full-time
  • 27 days ago
Responsibilities:
  • Primary accountability for customer service within nominated Carrier accounts
  • To implement corrective and preventive actions to resolve customer issues
  • To perform regular review meetings with customers
  • To maintain and improve service quality through working with internal and external parties
  • To develop and perform customer satisfaction management activities at all aspects
  • To manage customer escalation through effective resolution of problems
Requirements:
  • Degree in any discipline, preferably with some technical knowledge
  • Minimum 3 years relevant service management and experience in telecom field
  • Customer Service skills and experience are mandatory
  • Good experience with international telecom products
  • Proficiency in MS office
  • Highly organized, analytical, initiative, disciplined, independent and be able to work flexible hours
  • Good inter-personal & communication skills, with team spirit
  • Result-oriented, good negotiation skill & good presentation skill
  • Good command of both English and Chinese (Cantonese & Mandarin)
We offer competitive salary package and career development opportunity. Free company coach is provided. Interested parties, please quote our reference number and apply with full resume, present salary and expected salary, by clicking “APPLY NOW”.We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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