Our client, a tier 1 global investment bank, is looking for an IT Support Engineer to join their APAC Helpdesk/Technical Support Team.Responsibilities:Provide second-level helpdesk & end-user technical support across the front and back-office functions in HK and APAC. Conduct troubleshooting on hardware and software.Respond to telephone/email enquiries for technical support, and provide troubleshooting and resolution.Hands-on support role across PC/Laptop/Phone/Printer hardware, Desktop & Business Applications, VC & multimedia equipment, and Server & Network troubleshooting.Escalate unresolved/complex issues as appropriate.Routine hardware and software maintenance for the end-user space.Support desktop and infrastructure-related projects.Requirements:2+ years of experience in a Technical Support role, preferably in the banking industryExperience in providing technical support for computer hardware (PC, laptop/notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows Desktop, MS Office/O365, Outlook, etc.).Some experience in Active Directory / Windows server / Citrix administration and supportBasic network troubleshooting knowledgeExcellent verbal and written communication skills in EnglishDiploma or above in an IT-related disciplineProactive, energetic, and positive attitudeGood problem-solving and analytical skillsExcellent customer service-oriented mindsetIf this outstanding opportunity sounds like your next career move, please submit your resume in Word format via the Quick Apply Button.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
