Virtual Desktop Infrastructure (VDI) SME
ConnectedGroup
- Hong Kong
- Permanent
- Full-time
- Serve as the primary technical authority and advisor for VDI architecture and solutions.
- Design and implement VDI solutions based on business requirements, industry best practices, and emerging technologies.
- Provide expertise in VDI platforms, such as VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Remote Desktop Services.
- Collaborate with infrastructure teams to ensure the underlying infrastructure (servers, storage, networking) supports the VDI environment effectively.
- Develop and maintain VDI design documentation, including architecture diagrams, configuration guides, and standard operating procedures.
- Perform capacity planning and scalability assessments to ensure the VDI environment can accommodate future growth.
- Troubleshoot and resolve complex VDI issues, working closely with support teams and vendors when necessary.
- Monitor VDI performance and optimize the environment for efficiency and user experience.
- Provide training and guidance to IT teams and end-users on VDI usage, best practices, and troubleshooting.
- Bachelor's degree in computer science, information technology, or a related field. A master's degree is a plus.
- Proven experience as an SME or senior-level engineer in VDI technologies.
- In-depth knowledge of VDI platforms, such as VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Remote Desktop Services.
- Strong understanding of virtualization concepts and technologies, including hypervisors (e.g., VMware vSphere, Microsoft Hyper-V).
- Experience with VDI deployments, including infrastructure sizing, network configurations, and storage considerations.
- Proficiency in implementing and managing VDI-related technologies, such as connection brokers, virtual desktop pools, profile management, and application delivery.
- Familiarity with VDI performance monitoring and optimization tools.
- Solid understanding of VDI security principles and best practices.
- Relevant certifications, such as VMware Certified Professional (VCP), Citrix Certified Associate (CCA-V), or Microsoft Certified: Windows Virtual Desktop Specialty, are highly desirable.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.