Service Management Centre Team Leader / IT Support - IC
Classy Wheeler
- Tsuen Wan, Hong Kong
- $15,000 per month
- Permanent
- Full-time
- Oversee all activities in SMC
- Assist and guide SMC staff in handling incidents if required
- Ensure SMC staff operate in an orderly manner
- All the actions taken must be updated to the IT Service Management system.
- Adhere to SMC Security Policy
- Design and build batch job flow that fulfill user requirements and facilitate delivery of required outputs;
- Monitor job run & performance such that job operations of applications and systems can be run smoothly and efficiently
- Perform test on automated job flow with users based on user requests
- Perform remote console management
- Monitor system messages and batch jobs
- Ensure failure jobs are properly logged with the IT Service Management system
- Call relevant support according to the nature of the incidents
- All the actions taken must be updated to the IT Service Management system.
- Re-run failure jobs after support fix the problem
- Adhere to SMC Security Policy
- Degree in Computer Science, Information Technology or related disciplines
- A minimum of 4 years’ experience in IT Service Management Center
- A minimum of 2 years’ experience in Windows 2003 and 2012 server administration
- Leading team with shift duties
- Solid working experience in Windows AD and cluster administration
- Knowledge of AIX, Linux, IBM Tivoli, IBM MQ, IBM TSM, Symantec NetBackup/Backup Exec is preferred
- Knowledge of Networking and Firewall, Storage, SAN Switch, Load balance, ISO, ITIL
- A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
- Good command of spoken and written English and Chinese
- Holder of Higher Diploma or above, candidate who studied IT-related subjects studied is highly preferred.
- Possess basic operation knowledge in Windows and basic PC Skills
- Knowledge of Unix / Network is preferred
- A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
- Good command of spoken and written English and Chinese
- Shift duty is required