(L1) Desktop Support Engineer - hedge fund
- Hong Kong
- Permanent
- Full-time
- Perform IT helpdesk functions by answering support calls in a shift arrangement.
- Troubleshoot and resolve PC hardware, printer, and software issues, escalating to 2nd level IT support or 3rd party vendors as needed.
- Install and troubleshoot computer-related tasks, including PC setups and deployments for end users, asset management, procurement, user onboarding, hardware relocation
- Support technical infrastructure projects, including desk moves and expansions
- Provide support for dealerboard systems and daily office automation systems.
- Follow up on user purchase and service subscription requests.
- Update IT inventory, documentation, and procedures.
- Relocate PCs, LCDs, and printers internally.
- Set up and troubleshoot internal video conference meetings.
- Diploma or higher in Computer Science or related fields
- At least 5 years of experience in technical support, including network administration and system operations.
- Proficiency in market data systems and 3rd party systems such as Reuters, Bloomberg, EBS, Etrali, etc.
- Solid experience with Active Directory, DNS, MS Exchange, and MS SQL.
- Effective communication skills with users at different levels. Ability to work independently and as part of a team.
- Basic scripting skills in Powershell/Bash desired
- Good command of spoken and written English, Mandarin, and Cantonese.
- Willingness to work on a shift roster, provide on-call support, and work on weekends and public holidays.