Branch Manager District Branch - Hang Seng Bank (HK)

HSBC

  • Mong Kok, Hong Kong
  • Permanent
  • Full-time
  • 22 days ago
Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.Retail Distribution - Branch NetworkHang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.We are currently seeking high caliber professionals to join our branch network as Branch Manager District Branch, reporting to Area Manager.Principal responsibilitiesResponsible for leading, developing and managing District Branch to ensure achievement of the business objectivesEnsure delivery of a consistently excellent customer experience and encourage customer migration to alternative channelsEnsure strict alignment to global standards; operate with the highest standards that meet all regulatory requirements and ensure that the front line employees act as the first line of defense by having the right conversations with customersAccountable for minimizing risk and maximising operational efficiencyAchieve results by working with the whole branch team, local market and wider communityPlay an active role as part of wider area/regional leadership teamDeliver the branch plan including leads/sales prospect management and overall customer experienceRequirements
  • University graduate is preferred
  • Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred
  • Passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations
  • Proven banking experience, with solid leadership and people management experience
  • Good communication, interpersonal and problem solving skills
  • Strong drive to succeed, with ability to work under pressure
  • Proficiency in both English and Chinese
  • Passes in the Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
  • Shown strong situation awareness, strong desire to learn and able to work in Agile environment
  • Able to inspire others to achieve their goals/ambitions in a variety of situations
  • Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to .You'll achieve more when you join Hang Seng Bank Limited.Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.Issued by Hang Seng Bank Limited

HSBC