Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.Discover Crown.The RMS Operations Team Lead (Outbound and Inbound) is responsible for coordinating transportation to ensure prompt and proper movement of shipments. Facilitates communication between the customer service and warehouse to processes orders and oversees cycle of order fulfilment.Key Focus AreasGeneral TasksCustomer ServiceCorporate Social ResponsibilityOtherKey Tasks and ResponsibilitiesGeneral TasksPerform daily route planning and staff scheduling for pick-up and deliveries based on workorders.Arrange transportation, monitor pick-up and deliveries to meet customer demand in a timely manner.Coordinate with the concerned parties in terms of urgent request, preparation of workorders and warehouse capacity level.Keep the track record of the vehicle records (e.g. renewal of sticker registration, etc.).Maintain the database of vehicle and driver information.Assist in coordinating the vehicle service maintenance and repairs.Collects, reviews, and maintains information such as monthly vehicle usage reports, quarterly mileage reports, etc.Assist with process improvement.Conducts physical checking of vehicle and inventory of vehicle accessories.Disseminates vehicle and safety information to drivers.Monitoring the personnel assigned in offsite job.Other tasks that may assign by Supervisor when needs arises.Customer ServiceImmediately escalate any issue to the Supervisor which cannot be resolved to ensure customer complaints and concerns are quickly addressed.Corporate Social ResponsibilitySupport the company CSR commitment and goals.Utilizing and encouraging environmentally sustainable practices, including: - Recycling boxes and packaging materials wherever possibleReducing natural resource (water, energy, fuel, paper) whenever practicalOtherComplete other duties as directed by the Operations / Warehouse Manager.Demonstrate and promote the company vision and values.Aptitude, Knowledge and QualificationsAptitudeExcellent communication and interpersonal skillsEnsure tasks are completed within timelines to a high degree of accuracy, quality, and professionalism.Solution oriented approach to problem solving and decision making.Conflict resolution and critical thinking.Quantitative ability.Professional Knowledge and SkillsProficient in operating computer system.Keen to details and strong analytical skills.Outstanding organizational and coordination abilitiesFluency in local language and English written language.QualificationsBachelor's degree in supply chain management or a related field preferred.Strong work experience in Logistics preferably in fleet management or route planning.Proficient in operating Microsoft Office programs, such as Word and Excel.Good moral character with references.Positive work history and ability to maintain solid attendance.Completion of background investigation and drug screeningWhat we offerWork in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basisWork in a dynamic team with opportunities for growthLearning opportunities in the field of relocations, international logistics and mobilityWork on new projects for an industry leader with over 50 years historySummary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)Language courses, Well-being Program, Mentoring Program, Employee Referral ProgramPerformance bonusCareer development pathCSR, ED&I, Work-life balance initiativesCall to actionIf all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!Company ValuesAt Crown we pride ourselves with the quality we deliver and values we stand by.We are CARING about people and their experienceAlways DETERMINED to do our best and to always keep improvingWe are genuinely THERE when our customers and colleagues need usWe encourage the SHARING of knowledge amongst each otherWe continuously remain OPEN-MINDED to stay innovativeEqual Employment OpportunityCrown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, a,ge, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
