Service Desk Support (Japanese Speaking)
Function One Computer Services
- Kowloon Bay, Hong Kong
- Permanent
- Full-time
Posting Date: 2025-09-04Function One Computer ServicesService Desk Support (Japanese Speaking)Function One Computer Services was established in 1999. We're a leading IT managed service provider in Asia, offering a wide range of services including MSP (Infrastructure), MRSP (Retail), MSSP (Security) and IOT. We have set up our offices, helpdesk centres and SNOC (Security & Networking Operations Centre) in Hong Kong, Macau, Foshan, Shanghai, Guangzhou, Taipei and Singapore.We have a very energetic and relaxing team and environment. If you want to join an IT company with the expertise and offering of the most holistic solutions and services, where your unique talent and value will be recognized, Function One Computer Services will be your choice.What are you waiting for? Move your career forward and join us!https://www.f1.hkService Desk Support (English + Japanese Speaking)Responsibilities:Respond to customer inquiries and handle technical issues via phone, email, and chat in both Japanese and English professionally with appropriate solutions effectivelyTroubleshoot and resolve hardware and software problems.Document and track issues using our ticketing system.Collaborate with other team members to ensure timely and effective resolution of customer issues.Coordinate with Japan IT team, HQ and other external parties to solve problemsDeliver quality customer services to members and other stakeholdersRequirements:Good command of written and spoken Japanese(JLPT N2 or above, able to read Hiragana平仮名 & understand Kanji 漢字)Good command of written and spoken EnglishPrevious experience in a helpdesk or IT support role is preferred.Strong problem-solving skills, logical thinking, business mindset and attention to detail.Ability to work in a shift environment, including evenings and weekends.Excellent communication and interpersonal skills.Working exp. in Japanese co. and retail luxury industry will be an advantageInterested parties, please click "APPLY NOW" and send detailed resume indicating your expected salary and date of availability.Personal data collected will be treated in the strictest confidence and be used for recruitment related purpose only.
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