Head of Asia Enterprise Infrastructure

Taikoo Shing, Hong Kong
Permanent
Full-time

8 days ago

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Job description (heading) / Description du poste (titre)As Asia Enterprise Infrastructure Head, the incumbent will be responsible for building and leading the Enterprise Infrastructure teams across Sun Life’s Asian markets. The role is responsible for all aspects of Enterprise Infrastructure, including operating the Asia Data Center, the in-country data centers, the voice and data networks, and the employee experience technologies for all of Sun Life’s employees in Asia.The individual in this role is expected to build highly engaged teams who will partner and work with various Business groups, Infrastructure groups locally and globally, and ensure the delivery of best in class IT services that meet or exceed the committed service levels. The role will ensure that the service management process are implemented and observed diligently and all the global, regional and country Infrastructure programs are delivered on time and budget, while maintaining financial and risk management discipline.The Asia Enterprise Infrastructure Head will play an important role in shaping and implementing Sun Life’s technology strategy for Asia and become an active participant in delivering the Digital Transformation roadmap.Preferred skills (heading) / Compétences particulières (titre)

In depth knowledge of technologies like Windows/Unix server management, web hosting (middleware administration), telephony administration, end user computing, collaboration technologies, network services (LAN/WAN) management, storage management, database and middleware, etc.
Strong understanding and experience of service management processes (ITIL certification)
Experience with Information Security processes and tools
Good experience in various tools and utilities required for IT infrastructure support (ServiceNow)
Experience with public cloud technologies and cloud transition programs
Experience in application portfolio management with 24x7 support
Excellent program/project management skills
Experience with Software Development Lifecycle, developer support tools, DevOps
Personal Leadership - Hands-on and effective leader who capably leads, directs, guides and inspires people. Imbued with solid personal and corporate values of Integrity, Transparency, Team Work
People Management – Talent management, career development and planning, back up and succession planning, progression and promotions, compensation management.
Stakeholder management – Build and strengthen alignment, relationships and collaboration
Conflict/Issue management - Determines and addresses the root cause of complex application support problems in a timely and effective manner. Analyses information and defines succinct, unbiased solutions that are easily understood by all stakeholders and facilitate rapid decision-making. Navigates unfamiliar situations or problems by identifying patterns or connections and applying problem-solving techniques.
Excellent communication and interpersonal skills

Qualifications (heading) / Compétences (titre)

Computer Science or Engineering graduate
PMP/ITIL certification
Technical certifications from reputable organizations like IBM, Oracle, Sun, Microsoft, Amazon
15+ years of proven experience and leadership skills and ability to develop & drive the overall IT Infrastructure strategy and delivery operations across all offices in Asia.
Experience of working in a regulated industry (Financial Services, Telco)
Experience in building teams working in IT infrastructure management using wide range of technologies
Experience in managing virtual team in a matrix organization across time zones
Experience in managing complex internal and stakeholder relationships
Strong vendor management

Responsibilities (heading) / Responsabilités (titre)Delivery Leadership for Asia Enterprise IT Infrastructure * Infrastructure strategic planning, maintenance planning, execution and monitoring

Plan, manage and implement infrastructure projects, system rollouts and upgrades
ITIL Service Management (Service Level, Incident, Problem, Change, Configuration, Capacity Management)
DR and business continuity planning from IT infrastructure perspective
Monitoring/identification of trends in usage, traffic, storage
Service Desk issues management. Knowledge Management
IT infrastructure budget planning, management and governance
Employee Technology Experience support – Desktop/laptop, Telephony, Email, Audio/Video Conference
Network operations management
Liaise with external suppliers and support agencies for procurement, ongoing support and maintenance of relevant hardware and software

People Leadership for Asia Enterprise Infrastructure supportRecruitment planning, strategy and execution across team * Retention strategy across the team

Employee Engagement – Ensure consistent Voice of Employee
Performance management – Objective creation at team level, Performance evaluation and normalization across teams
Coaching and mentoring leads and managers
Resource planning and allocation across teams
Backup and succession planning across teams
Integration and alignment with business functions vision and strategy
Collaboration with multiple stakeholders across line of business
Single point of contact for practice across line of business
Ensure consistent VOBP (Voice of Business Partners) scores
Running periodic Enterprise Infrastructure governance forums
Reporting on service levels to country, regional and global businesses and technology stakeholders

Job Category: IT - Technology ServicesPosting End Date: 14/09/2025

Sun Life Financial

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