Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.InsuranceHang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.Principal responsibilitiesResponsible for the day-to-day claim's operation duties including but not limited to performing end to end claims assessment on Major & Minor claims and approve the claim within the delegation of authority; produce claims related management report for management's oversightEnsure claims process and claims decisions adhered to company's guidelines and SLAProvide mentoring and coaching to junior assessors or trainees to enhance professional knowledge and quality of workReview cases escalated from junior assessors or trainees to uplift their authoritiesPerform quality assurance check against the claim cases conducted by other claim team members, governance & auditsHandle internal & external enquiries and complaint casesIdentify the areas of improvement in daily operations and provide input and change requirements to drive for streamlining and automation opportunitiesProvide SME support on product development and/or ad-hoc claims related projectsRequirementsMinimum 10 years of claims experienceExperience in handling major & minor claims with authorityGood in written and spoken English and ChineseStrong self-motivation and ability to work under pressureGood communication and negotiation skills, with a thorough understanding of company products and analytical mindIndependent and strong job commitmentGreat sense of ownership and servicing mindset to ensure efficient and effective customer service processesHang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.Issued by Hang Seng Bank Limited#LI_HASE
