Technical Account Manager

Hong Kong
Permanent
Full-time

13 days ago

Job Category: All RolesJob Description:Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.Responsibilities:

Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer's industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
Identify and submit delivery leads for new opportunities and contract renewals.
Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
Establish and maintain a delivery governance model with the customer at the management and executive levels.
Perform scope and risk management.
Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
Conduct periodic Service Account Planning and Account Reviews.
With solid experience for Oracle products, such as Oracle E-Business Suite, Enterprise Performance Management (EPM), Essbase, Oracle SaaS, Oracle Integration cloud, Oracle Financial Service Analytical Applications and/or Oracle Peoplesoft Application
With Oracle services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
Ability to work under stress in highly raised situations and run multiple concurrent activities (customer engagements)
Over 5+ relevant working experience

- IC2Qualifications:Career Level - IC2About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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