Billing Specialist (21-month Contract) 賬項專員 (21個月合約) (本項職位空缺只備英文版本)

• Handle billing operations timely and accurately to provide quality billing services
• Review the customer billing journey and identify potential improvements in terms of work processes, procedures, internal systems for enhancing operation efficiency and customer experience
• Facilitate the team to resolve various billing enquiries via effective collaboration and communication between internal and external stakeholders to drive ongoing enhancements in service excellence
• Identify system requirements for new initiatives and plan, schedule, organize and conduct system user acceptance tests to achieve and deliver accurate, timely and effective results
• Assist in collaboration and communication between stakeholders to implement eBill promotion and drive adoption
• Other ad-hoc duties as assigned

• Diploma or Degree holder in business administration, accounting or related discipline is desirable
• At least 3 years working experience, and billing experience is preferable
• Able to deal with internal and external customers' enquiries / complaints in a sensible and professional manner
• A team player with strong communication and interpersonal skill, customer-oriented, self-motivated, committed and able to work under pressure and tight schedule
• Able to communicate well in English, Chinese and preferably in Putonghua
• Good computer knowledge in Microsoft Excel, Word (English & Chinese) and PowerPoint
• Hands on experience in ERP system e.g. SAP/Oracle and knowledge of other applications e.g. Data Lake, Power BI, Tableau will be an advantage
• Candidates with less experience may be considered for a position at lower grade

CLP