Director, Digital Product, Global

Rosewood Hotel Group

Hong Kong
Permanent
Full-time

30 days ago

General InformationPress space or enter keys to toggle section visibilityCountry/RegionHong Kong SARProvince/CityHong Kong SARLocationRosewood Hotel Group, Hong KongDepartmentSales & MarketingJob TypeFull-time PermanentJob DescriptionPress space or enter keys to toggle section visibilityIMPACT OF THIS ROLEThe role's impact is to create the most consumer-centric digital product & services for Rosewood Hotel Group guests.The Director, Digital Product, Global is responsible to lead the product development cycle of digital products, from strategy, initiatives to execution.KEY RESPONSIBILITIES

Drive & implement the platform strategy for Rosewood Hotel Group worldwide

Develop and execute digital projects across brand.com to enhance customer acquisition, generate business results as well as service efficiency

Work collaboratively across teams; identify customers' needs and design solutions covering their digital journey

Engage and influence leadership for buy-in and support on key initiatives in terms of scope, requirements, resources, budget, schedule, contingency plan, etc.

Plan and manage digital readiness activities including development and UAT monitoring, training, procedure manual preparation, communication, & release management.

Analyze platform results ongoing; monitor market and competitors' strategies, benchmark digital performance and processes against industry best practice, recommend and drive strategies and changes to grow the business

Ensure digital projects are in full compliance with the regulatory requirements, manage and mitigate risks associated with digital projects

REQUIRED SKILLS

Minimum of 5 - 7 years' experience in relevant field

Expertise in Digital, e-commerce applications, systems, and technologies.

Strong product management capabilities to effectively plan, manage, and monitor numerous developments simultaneously with demonstrated success.

Proven people management capabilities - in-person or virtual team management with cultural sensitivity and coaching.

Demonstrated commitment to improving service performance.

Innovative - stays informed on cutting-edge contributions to the digital ecosystem field, sharing relevant ideas internally to balance evidence-based practices with unproven but high-potential pilots

Management capability to deal with complex technical and business-related issues.

Ability to manage product development budget with ROI analysis

Proficiency in Agile project management methodology, including internal documentation, external communications and stakeholder engagement, and use of JIRA/Confluence/Slack project management tools.

Demonstrated business acumen and excellent interpersonal, communication, organizational and business focused skills.

Strong vendor management skills

Able to work independently, handle and manage challenging tasks and deadlines

ADDITIONAL:

Experience with Adobe stack, including Adobe Experience Manager, is a MUST.

Travel required - 20% of time, pending location.

About UsPress space or enter keys to toggle section visibilityRosewood Hotel Group, a privately owned company, is one of the world's leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group's foundation is its commitment to “Relationship Hospitality” - a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

Rosewood Hotel Group

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