Financial Services Officer - Wealth & Personal Banking
HSBC
- Kowloon City, Hong Kong
- Permanent
- Full-time
- Provide assistance to customers with financial difficulties through direct customer contact by telephone, face to face and email, etc
- Arrange meetings with customers to discuss with debt restructuring proposals
- Ensure customers are fully informed of all the pros and cons of undergoing debt restructuring
- Where appropriate, offer and explain to the customer that Interbank Debt Relief Plan (IDRP), and Individual Voluntary Arrangement (IVA) will help customers restructure all their outstanding debts
- Prepare debt restructuring proposals in accordance with prevailing policies for submission to Manager for approval
- Arrange for the customer to sign all debt restructuring documents and confirm customer’s understanding of Terms and Conditions
- Perform internal administrative tasks to close existing accounts and open new General Restructure Facility (GRF) for the customer
- Fully utilize the Collections Front-end Application (e-cafe), the respective banking and credit card host system for recording and reviewing account details
- Achieve agreed productivity and performance targets
- Form 5 (HKCEE) or Form 6 (HKDSE) or above
- Solid years of work experience in banking or relevant years in Collection is preferable
- Communicate with customers confidently over the phone and face-to-face
- Good analytical and problem solving skills
- Self-motivated, able to work independently to meet deadlines and achieve targets
- Good command of Cantonese and English, proficiency in Putonghua will be an advantage
- Sound PC knowledge and skills