Deputy Manager, Customer Experience (Retail Banking Business)

Bank of Communications

  • Hong Kong
  • Permanent
  • Full-time
  • 4 days ago
Proactive, Dedicated and InnovativeBank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.
  • Handle customer complaints and feedback in adherence to internal and regulatory requirements
  • Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
  • Degree holder or above or equivalent qualifications at HKQF level 5
  • Minimum 3 years’ experience in complaint handling
  • Sound knowledge of banking products and operations
  • Excellent communication skills with good EQ and problem solving ability
Candidate with more experience will be considered as Manager, Customer ExperienceThe above post requires proficiency in English, Cantonese and Putonghua.We offer attractive remuneration package to the right candidates. Please send your full resume with expected salary to The Human Resources Manager, Bank of Communications Co., Ltd., 10/F, Bank of Communications Tower, 231-235 Gloucester Road, Wan Chai, Hong Kong, or fax to 2838 9209, or e-mail to l: [email redacted, apply via Company website].Data held by the Bank relating to employment applications will be kept confidential and used only for consideration of applications. The bank may also refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.Bank of Communications (Hong Kong) Limited is a wholly owned subsidiary of Bank of Communications Co., Ltd. (Incorporated in the People's Republic of China)

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