China Life Insurance (Overseas) Company Limited (“China Life (Overseas)") with presence in Hong Kong, Macau, Singapore and Indonesia is a wholly-owned subsidiary of China Life Insurance (Group) Company, China’s largest financial insurance corporation.ResponsibilitiesAssess and approve new individual claims/complaint case/complicated case within authority and manage customer expectation by offering flexible solution.Prepare regular management and business reports of Claims Department.Assist Department Head to supervise the project team and help driving initiatives to uplift operations efficiency and customer experience.Provide regular training and support to enhance professional knowledge and standard of subordinate and agency.Lead and coordinate BAU system enhancement activities as well as e platform initiatives to meet business priorities.Accountable for conducting business data analysis, preparing and gathering user requirements, defining project scope and reviewing functional specifications to ensure alignment with business objectives.Coordinate and assist in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring.Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy.RequirementsBachelor degree holders in Insurance, medical, management or related disciplinesHolder of FLMI or ICA qualification is preferredMinimum 10 years of claims or project experience in Life Insurance Industry with at least 4-5 years in management levelProficient in written and spoken English and Chinese. Fluency in Putonghua is definitely an advantageHighly organized self-starter, capable to lead multiple projects to meet tight deadlines and work in a fast paced environment.Excellent analytical, problem solving and decision making skillsCandidates with less experience will be considered for Claims Manager