IT Support / User Support (1 -2 year exp, Kowloon Bay)
- Kowloon Bay, Hong Kong
- $18,000 per month
- Permanent
- Full-time
Posting Date: 2025-08-13CL Technical Services LimitedCL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!IT Support / User Support (1 -2 year exp, Kowloon Bay)Job Description:
- Assist user setting up and joining online meetings over telephone, email or instant messaging;
- Serve as a trainer to provide webinars and hands-on training of various IT systems;
- Answer queries raised by users on general PC & System problems;
- Record, monitor, record and follow up issues and findings in the issue tracking system; F.Identify issues and escalate to supervisor and relevant support teams when necessary;
- Ensure project deliverables to be on time and meet quality standard;
- Evaluate and inspect/review hardware, software, and prepare technical proposals of IT equipment and services; and
- Perform other IT services or tasks as assigned by supervisor.
- Higher diploma in computer subjects or related disciplines.
- At least 1.5 years solid experience in helpdesk service.
- Strong commitment to deadline and delivering high quality work
- Good team player, proactive communication with his / her teammates
- Good communication skills in English and Cantonese
- Good interpersonal relationship and emotion management.
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