Senior Business Analyst, Digital Delivery
- Hung Hom, Hong Kong
- Permanent
- Full-time
- Responsible for analyzing and optimizing business processes, defining requirements, and collaborating with stakeholders to enhance user experience, improve operational efficiencies, and deliver impactful solutions aligned with organizational goals
- Analyze and Optimize Processes: Study, evaluate, and identify areas for improvement in consultant end-to-end sales, onboarding, and service processes across diverse channels
- Define Business Needs: Lead and facilitate discussions to ensure that business and functional requirements are well-articulated and effectively address organizational goals
- Document Requirements: Create detailed functional specifications, user stories, and use cases for system implementation and operational processes
- Enhance Practices: Define, enhance, and maintain best-in-class business analysis methodologies and practices
- Governance and Quality Assurance: Manage and approve change requests while adhering to project governance standards, ensuring high-quality deliverables
- Digital Asset Support: Provide comprehensive support to multiple distribution channels for all digital platforms and assets
- Proactive Recommendations: Offer actionable insights and recommendations to business and product owners to drive continuous improvement
- Stakeholder Collaboration: Work closely with internal stakeholders, IT teams, external vendors, and partners to implement system enhancements that meet business needs
- Training and Support: Conduct end-user training and provide ongoing support to ensure successful adoption of new systems and processes.
- University graduate or above
- Minimum of 6 years of experience in the life insurance industry, with a strong focus on business analysis or related roles
- Agile methodology certification is preferred
- In-depth knowledge of consultant sales journeys, and life operations
- Proven experience in digitizing end-to-end Point of Sales and service processes
- Strong business analysis skills, including requirements gathering, documentation, and stakeholder engagement
- Comprehensive understanding of software development methodologies such as Scrum and Agile
- Familiarity with business processes and change management practices
- Exceptional analytical, problem-solving, and decision-making abilities
- Excellent communication, collaboration, and interpersonal skills to work effectively with cross-functional teams
- Fluency in English and Chinese, both written and spoken.