Customer Success Manager - IL

Demo Company

  • Hong Kong Island, Hong Kong
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Comeet is as modern as recruiting tech gets. We’re at the intersection of leading and bleeding edge in terms of functionality, features, and user interface/experience (UI/UX). Our integrated SaaS platform provides companies with a single, integrated platform to recruit anywhere in the world.The product’s great, and customer feedback is tremendous (feedback like “Comeet is the iPhone of recruiting” is not uncommon). Basically, business is booming.This means lots of product trials with companies interested in test driving our platform, as well as support responsibilities, and evangelism opportunities within our existing customer base. We’re looking for a truly modern Customer Success Hero to ensure a fantastic trial experience for sales prospects, and provide 5-star service to our paid customer base.What You’ll DoOnboarding:
  • Get new accounts off the ground
  • Manage kick-off meetings
  • Demonstrate product functionality and features
  • Conduct follow-ups and check-in calls/emails
On-Going:
  • Daily interaction with recruiters and hiring managers (the people who use our product)
  • Provide first-tier support for inbound questions
  • Educate customers about new features
  • Be the customer advocate to the rest of the Comeet team
  • Collect and present user feedback to product management to influence development priorities and future roadmap
In general, you need to do whatever it takes to make their experience as wonderful as possible. You’ll understand their pain points, and be the channel through which their concerns and feedback will be heard internally so we can continually improve the product.LocationOur offices are located in the heart of Tel Aviv, 3 minute walk from Azrieli Center.The most important requirement is that you care about the experience of others.You’ve got to want the customer to have a great time with Comeet and realize a ton of value. Friendliness and patience are necessary personality traits. It’s like working at Disney World and ensuring each guest has a great time at the park. You’ll be this person at Comeet - just without Mickey Mouse ears. You also need to be able to independently organize and prioritize tasks and schedules; this isn’t a fit for anyone who’s OK with things falling through the cracks.
  • Proficiency in English is a MUST
  • Be driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • Desire to help and serve our customers: They win, so you win.
  • Technical Orientation

Demo Company