Customer Service Manager / Assistant Customer Service Manager

Alliance Construction Materials Limited

  • Hung Hom, Hong Kong
  • Permanent
  • Full-time
  • 17 hours ago
Alliance Construction Materials LimitedAlliance Construction Materials Limited is a joint venture company between Cheung Kong Infrastructure and HeidelbergCement AG. Both Companies are the world’s leaders in the respective areas. Alliance is the market leader in construction materials in Hong Kong with specialization in quarrying and concrete operations.Customer Service Manager / Assistant Customer Service ManagerThis position is suited to a highly motivated individual, who is determined to develop his / her career in customer service field in a thriving business. Based in Hung Hom district, you will be required to :Duties :
  • Work with customers to undertake projects preparation and planning
  • Collect site progress information and site condition assessment
  • Prepare monthly forecast of orders from customers
  • Resolve delivery issues with customers and internal teams
  • Assist in collecting market information from customers and competitors
  • Collaborate with other departments to achieve company goals
  • Proactively liaise with customers to ensure the delivery service
  • Involve in payment follow-up and resolve payment dispute with customers
  • Enhance resources optimization and efficiency
Requirements :
  • University graduate
  • At least 5 years’ relevant working experience
  • Experience in change management is definitely an asset
  • Understanding of and experience in logistics operations and delivery scheduling preferred
  • Self-initiative, well-organized, strong sense of responsibility and leadership skills
  • Strong business acumen, problem solving and good in communication and presentation skills
  • Able to meet service targets and work under pressure independently
  • Previous exposure to the customer service area and / or logistics operations is an advantage
  • Good command of both written and spoken English and Chinese, preferably with knowledge of Putonghua
Those with less working experience will be considered for the post of Assistant Manager.Benefits :
  • 5 day work
  • Competitive pay
  • Medical plan
  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Compassionate leave
A competitive package will be offered to the successful candidate who is willing to develop and grow with us. If you wish to be considered for this opportunity, please apply now with your full resume and present & expected salaries to [email redacted, apply via Company website].(Personal data collected would be used for recruitment purpose only)

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