APAC Voice Recording Engineer

Adecco

  • Quarry Bay, Hong Kong
  • Permanent
  • Full-time
  • 21 days ago
Our client is a large scales MNC banking, they are looking for a APAC Voice Recording Engineer to join their team.Responsibilities
  • Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery。
  • Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
  • Knowledge distribution across regions.
  • Management and monitoring of Voice and Voice Recording infrastructure
  • Perform daily ready for business checks.
  • Voice Systems support:
  • Voice Recording Systems support:
  • Troubleshooting any Voice & Recording related issues
  • Collect metrics for third Line escalation
  • Create reports for Voice Recording Operations and Senior Management teams
  • Create reports for Voice Recording Operations and Compliance/Litigation teams
Experience Requirements
  • 5+ Years' experience in a similar Trading Voice Support Role.
  • In depth knowledge of Voice Recording Systems:
o NICE NTR/NTR-Xo NICE FUSIONo VERINT VERBA
  • General knowledge of Voice Systems:
o IPC UNIGY Version 5.5o Cisco CUCM v15o MS Teams Voice
  • Good understanding of Windows servers
  • General knowledge of Private wires and Hoot Networks
  • Excellent problem-solving skills
  • Excellent customer-service and interpersonal skills
  • Excellent communication skills
  • Ability to prioritize along with good time management skills
  • Ability to collect and analyse Systems Trace Logs
  • Ability to work as part of a Global team.
  • Knowledge of SBC (Oracle)
  • Call Logging Systems
  • Experience with NAS and SAN systems
  • Knowledge of SQL Server and Microsoft Excel
  • CCNA and/or CCNA Voice Certifications

Adecco