Senior Relationship Manager, Corp Solutions & Alliance, CP

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Originate Corporate relationships to explore business opportunities include but not limit to Payroll, Credit card, Personal loan Referral, MPF Referral, Mortgage referral, Wealth Management Product referral, Business Banking referral, Partner Captial Loan, …etc.
• Deliver financial objectives and achieve NSR target.
• Meet client satisfaction and other matrices.

• Proactively develop and acquire new business through deepening relationships, building business networks to achieve designated business targets.
• Business
• Identify potential opportunities to expand the coverage of Corporate Partnerships network.
• Deliver excellent banking services, integrating our capabilities into customers strategic business need.
• Provide one stop banking solutions to proactively identify products and services that are most suitable to client.
• Conduct business referral of MPF, Personal Loan, Mortgage, Wealth Management product, Business Banking, Merchant Solution to respective Department.
• Achieve / Exceed the NSR targets against individual score card.
• Work closely with Product Specialists Department to ensure a consistent approach to client management, marketing and product positioning in the Corporate Partnerships Team.
• Foster client relationship and client experience and drive service to sales.

• Deliver financial objectives and achieve NSR target.
• Meet client satisfaction and other matrices.

• Provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

• Ensure comply with external and internal regulations and policies. Read, understand and comply with all provisions of the Group Code of Conduct. Understand and adhere to the Bank’s Risk Policies.
• Comply with all Anti Money Laundering prevention procedures, report any suspicious activity to line manager and Financial Crime Risk Dept.
• Ensure KYC/CDD compliance for all new to bank and existing customer. Exercise risk assessment for new customers by following all necessary procedures of KYC.
• Ensure effective complaint management.
• No fail audit and enhance control and process to minimize audit recommendations.

• Follow operating and instructions / procedures, understand duties and responsibilities and the need to seek clarification or escalate issues in timely manner.

• Complete e-learning on time, attend training, on the job training adequate to undertake full duties and responsibilities to prevent any operational risk.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

• Regulators/ Compliance team

• Education Bachelor’s degree or above
• Languages English/ Putonghua

• English Speaking and Writing skills
• Chinese Writing skills
• Putonghua Speaking skills

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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