Supervisor, Ground Services
Hong Kong Airlines
- Hong Kong
- Permanent
- Full-time
- Baggage Performance monitoring and co-ordinate with baggage performance report;
- Maintain, update and review baggage policy and procedures;
- Liaise and maintain a good relationship with airline partners, ground handlers and HKIA for standard baggage handling (Baggage Community Meeting);
- Baggage Service and System monitoring and configuration;
- Plans, recruits, coaches and mentors' direct reports, and works with the baggage community to create a strong sense of team and to support and emulate the values of the corporation;
- Co-ordinate with various parties (internal/external) to enhance the operation quality;
- To centralize baggage claims;
- To Monitor, Support and review disruptions handling;
- Perform random check/audit to outstations operation;
- Conduct station audits to ensure all outstations comply with company standards;
- Responsible for the management, supervision, safety and security of his/her scope of work ensuring compliance with laws, regulations, applicable standards and company requirements;
- Responsible for identifying hazards and reporting hazards and occurrences to management personnel;
- Co-ordinate and meeting with cross departmental issues to smoothen and innovate daily operations;
- Launch continuous improvement projects on operation;
- Perform ad hoc duties assigned by senior management.
- Tertiary education or equivalent. A Bachelor's holder will be an advantage;
- 4 years or above relevant experiences in aviation industry and preferably 1 years in supervisory level;
- Good command of spoken and written English and Chinese, Putonghua is required;
- Proficiency in MS office applications and Chinese Word Processing;
- Able to work under pressure and meet tight deadline;
- Good Leadership skills and able to lead the team to achieve company goals;
- Independent, well-organized and detail-minded.