Retail Store Manager 店舖經理
Love, Bonito
- Central, Hong Kong
- Permanent
- Part-time
- A passion and genuine love for retail and customer service - always thinking of the customer first!
- A performance-driven attitude with a hunger and thirst for results
- A high degree of professionalism, work ethic, judgement and keen attention to detail
- A genuine interest and passion for fashion
- Strong leadership skills in motivating and driving a team
- An outgoing and warm personality who enjoys interacting and connecting with people to build trusting relationships with both internal employees and our regular customers
- A good team player, a self-starter, decision maker, gap spotter, captain of the ship
- Ability to work under pressure and meet tight deadlines
- Highly independent and resourceful, with an ability to problem solve creatively and quickly on-the-go
- Highly energetic with a positive and infectious energy!
- A Love, Bonito ambassador who believes in and embodies our culture and core values of - People Matter, Go Above & Beyond, Be Bold, Be Creative, Always Keep It Real, We're Better Together
- 熱情誠懇地提供零售及客戶服務,並時刻以顧客為優先!
- 重視績效目標,並追求卓越業績
- 秉持職業道德及理智判斷地專業工作,同時著重事項細節
- 對時裝產業富有興趣、滿懷熱情
- 具有出色的領導技巧,能夠積極帶領整個團隊
- 性格外向、親切熱情、享受與人相處互動,從而在內部員工與熟客之間建立互信關係
- 善於合作、做事主動、果斷決定、彌補差距、堅定領導
- 善於應對工作壓力以及緊迫時間表
- 處事獨立、足智多謀,能夠在不同情況下能夠創意地且迅速地解決問題
- 充滿活力,態度正面,以豐富熱情感染他人!
- 堅信和體現 Love, Bonito 的公司文化及核心價值
- Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
- Inspire and motivate team to work towards a collective goal
- Collaborate closely with all other functional team leads in particular Commercial, Operations, Marketing and People & Culture
- Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
- Drive store performance via retail strategies, customer experience, service and visual merchandising
- Manage the overall store operations to ensure a consistent and solid Love, Bonito experience, which includes daily stand-ups, retail training, customer service training, inventory management, stockroom management, order replenishments, visual merchandising, manpower planning, stock take etc.
- Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
- Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
- Be present and operating on retail floor as floor manager
- Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Conduct weekly business reviews with team to increase traffic, expand base, retain customers and optimize profitability
- Collaborate closely with Regional Head of Retail Operations in ensuring consistency and the roll-out of retail best practices
- Work closely with CCO & Country Manager in the sourcing and launching of new stores
- 領導、管理、監督每月銷售目標,並提供反饋與檢討給相關正職與兼職人員
- 能夠激發整個團隊為同一目標努力
- 同時和廣告、營運、銷售、人資部門主管交流與互通訊息
- 透過零售策略、客戶體驗、服務及視覺行銷,改善店舖整體表現
- 管理整體店舖營運,以確保為 Love, Bonito 顧客帶來貫徹一致的理想體驗。其中包含每日會議、零售培訓、客戶服務培訓、庫存管理、倉庫管理、補貨、視覺營銷、人力規劃、點貨等等。
- 在零售空間擔任店舖經理一職
- 負責招聘、指導全體兼職與正職員工,建立強大團隊
- 每週與團隊檢討業務運作,以提升客流量、擴展客戶群、留住顧客和提高盈利
- 與地區零售營運主管密切協作,以確保互有共識地同步而行,並採用最佳的零售方式
- 與其他部門的團隊領袖(業務發展、銷售策劃、市場營銷等等)通力協作,以發展 Love, Bonito
- 在新店籌備和開張方面,與商務總監及國家主管經理合作
- Store performance
- Customer satisfaction score
- Visual merchandising excellence
- Inventory management
- Store team retention & happiness
- 店舖表現
- 顧客滿意指數
- 視覺陳列
- 庫存管理
- 店員留存率&工作滿意指數
- Minimum 6 years of experience in the retail industry, preferably in fast fashion
- Minimum 3 years of experience in managing a retail team(s)
- Experience in leading and managing a team
- Numerate with strong Excel skills
- Effectively bilingual in English and Cantonese, mandarin is a plus
- Bachelor's degree - all fields are welcome!
- 至少具有 6 年的零售產業經驗(時尚、服裝產業佳)
- 至少具有 3 年的管理零售店舖的經驗
- 具備領導和管理團隊的經驗
- 精通於 Excel 試算表功用
- 通曉英語與廣東話,及簡單普通話
- 至少擁有學士學位(各領域都歡迎!)
- A dynamic, no corporate-BS environment to learn, grow, and really make an impact.
- Staff Wellness
- Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement for both our employees and their wives, Mental wellness support)
- Tailored coaching services for mental wellness.
- Learning and Career Development
- Coaching
- Dedicated leadership training for those of managerial responsibilities
- #TeamLB perks
- Generous staff discount off LB products
- Corporate partnerships with a variety of companies
- Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievementsInternal
- Referral programme
- 員工健康福利
- 針對精神健康的量身定制教練服務
- 學習和職業發展
- 為具有管理責任的人員提供專門領導力培訓
- #TeamLB福利
- 優惠的員工折扣價格購買LB產品
- 與多家公司建立的企業合作關係
- 員工自主推薦同事的同儕認可平台,以表彰和慶祝日常成就
- 內部推薦計劃